Terms of service

RoamAwayUK Terms of Service

Last updated: 01/06/2026

These Terms of Service apply to your use of the RoamAwayUK website and services. By using our website or purchasing from us, you agree to these terms.

  1. Overview of Service
    RoamAwayUK provides digital eSIM products that allow customers to access mobile data in supported destinations worldwide. All products are delivered digitally. No physical goods are shipped.
  2. Eligibility
    You must be at least 18 years old or using the service under supervision of a legal guardian. By using our services, you confirm that you can legally enter into binding agreements.
  3. Product Delivery
    All eSIMs are delivered electronically by email or on-screen download after purchase. Delivery is usually instant but may take a few minutes. It is your responsibility to ensure your email address is correct and your device is compatible.
  4. Device Compatibility
    Customers are responsible for ensuring their device supports eSIM technology, is unlocked, and compatible with the destination network. We provide general guidance but cannot guarantee device-specific performance.
  5. Pricing and Payment
    All prices are listed in GBP unless otherwise stated. Payment is required in full at checkout. We reserve the right to change pricing at any time. Promotional offers may be withdrawn without notice.
  6. Refund Policy
    Due to the digital nature of our products, all sales are final once the eSIM has been delivered or activated. Refunds may only be considered if the product has not been delivered and a technical issue prevents activation that cannot be resolved. Refunds are issued at our discretion.
  7. Network Performance
    Our services rely on third-party mobile networks. Coverage, speed, and availability may vary by location. We do not guarantee uninterrupted service in all regions.
  8. Acceptable Use
    You agree not to resell, redistribute, or misuse our services. You must not use our products for unlawful or fraudulent activity. We reserve the right to suspend access if misuse is detected.
  9. Limitation of Liability
    To the maximum extent permitted by law, RoamAwayUK is not liable for indirect or consequential damages, including loss of connectivity or data. Our total liability is limited to the amount paid for the product.
  10. Third-Party Services
    We rely on third-party telecom providers and are not responsible for outages, regional restrictions, or changes in network availability.
  11. Privacy
    Your use of our service is also governed by our Privacy Policy, which explains how your data is handled.
  12. Changes to Terms
    We may update these Terms at any time. Continued use of our services after changes means you accept the updated Terms.
  13. Contact Information
    If you have any questions about these Terms, contact us at:
    support@roamaway.uk